FAQs

How can I contact Sunset@Vine?
If you have a general question or question about a product ie. Sizing, Color, Material, etc. you can contact us via our Contact Us page, or via live chat during business hours. If you have a question regarding a completed purchase you must submit a support ticket via your customer account. Monday through Friday from 10 AM to 5 PM PST.

24-Hour Refund Policy
Sunset@Vine will refund any order canceled within 24 hours of purchase. After the 24-Hour grace period purchases are final, refunds may be granted in extreme circumstances at the discretion of our Customer Service staff but are not guaranteed.

Refunds are returned to the original form of payment within 3 business days, however, it may take your bank or financial institution 7-10 business days to credit your account. In the event a refund can not be returned to your original form of payment, a check will be mailed in 7-14 business days minus a $7 USD processing and postage fee.

What if the item I received is damaged or faulty?
We work hard to ensure all items sold are of the highest quality. However, if you have a concern with a faulty or damaged item, please submit a support ticket by logging into your customer account.

Can I return an item?
Unfortunately, Sunset@Vine does not accept returns of products and accessories. Simply it’s not hygienic. We ask that you read the product descriptions and double-check your measurements for accurate sizing.

When will my order arrive? (Shipping)
Processing: We have a 2-3 business day processing period before your order will ship.

Shipping Time & Fees
Free Shipping on orders totaling $100.00 USD or more.

Note: Some products will ship separately and arrive before or later than others. Not all products offer express shipping. Upon checkout, if the express shipping option is not available one or more products in your order do not qualify for express shipping and standard shipping rules will automatically apply.

Lost/Damaged Parcel Disclaimer
Sunset at Vine, LLC its agents or affiliates, suppliers, and vendors, are not responsible or liable for lost/damaged items during delivery. All products are shipped insured. Should a product becomes lost or damaged during shipment you will be required to file a claim with USPS (the United States Postal Service). You may file a claim online by visiting: USPS Claims

We urge you to double-check and verify shipping information before placing your order if your product has not shipped you can update the shipping address at any time before a tracking number is generated via your Customer Account or by submitting a support ticket. Should a change of address be needed after your product has shipped it can be done so by the USPS Tracking Page.

Shipping Delays
In rare cases, processing time may be extended due to popular holidays ie. New Year, Valentines, Mother’s Day, Memorial Weekend, July 4, Thanksgiving, Black Friday, and Christmas or due to incorrect shipping or billing information. Packages are shipped Monday – Friday only between 10:00 AM and 5:00 PM PST. Orders made on Saturday will be processed the following Monday, and orders made on Sunday will be processed on the following Tuesday. 5 to 7 days, expedited shipping can be purchased for an additional shipping fee (holidays and weather conditions affect all shipping times).

In the Spring/Summer seasons, we will be able to offer shorter shipping times as weather and holidays affect current carrier shipping conditions and delivery times.

How can I track my order?
When your order is shipped, your order status will change from processing to shipped and you’ll receive an email that includes your tracking number. You may also track your package via our website order tracking page. Packages are shipped via USPS within the United States, Canada, and VI and Puerto Rico, and via FedEx, UPS, and DHL for worldwide locations.

What payment methods do you accept?
We accept Visa, MasterCard, American Express, DiscoverCard, Electronic Gift Cards, and Vouchers.  All payments are processed securely through our merchant provider. Credit card data is never stored locally on our site or in our offices. 0% Interest Installment Payments are available via Klarna® when checking out.

Social Influencers and Brand Ambassadors
We welcome all social influencers to help us grow. Sign-Up for our exclusive program and we’ll send you free clothing just for posting to your Instagram, Twitter, Facebook, and Snapchat. Just meet our requirements and complete the online application to become a Sunset@Vine Brand Ambassador. (We are currently not accepting any new requests for Brand Ambassadors)